Refund policy

Returns & Replacements Policy

As each item is individually made to order and/or personalised to your requirements, I am unable to accept returns, exchanges or cancellations once work has begun. Please take care when providing names, dates, wording, colours, sizes and other personalisation details, as I cannot accept responsibility for information supplied incorrectly when placing your order.

I take great care in creating and checking every item before it is sent. However, if your order arrives faulty, damaged, or is not of the expected quality, please contact me as soon as possible so that I can put things right.

Where there is a genuine fault or an error on my part, I will be happy to provide a replacement at no additional cost.

Please contact me with details of the issue and, where possible, photographs showing the problem. I may ask for the original item to be returned before a replacement is provided.

Handmade & Embroidered Items

Please bear in mind that embroidered and handmade products may have very slight variations in positioning, stitching or appearance. These small variations are a natural part of creating an individually made product and are not considered faults.

Your Statutory Rights

Nothing in this policy affects your statutory rights. Where an item is faulty, not as described, or does not meet the standards required by applicable consumer law, your legal rights will still apply.