Shipping & Delivery Policy

As my products are individually embroidered and made to order, please allow time for your item to be created before it is dispatched.

Processing & Turnaround Times

Each order is made especially for you. My current estimated turnaround time is 7–14 working days before dispatch. These times can vary depending on seasonal demand and may extend during busier periods.

Turnaround times may vary during busy periods or for larger and more detailed orders. If there is likely to be a significant delay, I will contact you.

If you need your order for a particular date, please contact me before placing your order to check whether I can accommodate your deadline.

Collection

If local collection has been agreed, I will contact you when your order is ready and arrange a suitable collection time.

Please do not travel to collect an order until you have received confirmation that it is ready.

UK Delivery

Once your order is complete, it will be dispatched using Royal Mail or Courier depending on the size of your order.

Estimated delivery after dispatch is 3-5 working days.

Delivery times are estimates and may occasionally be affected by circumstances outside my control.

Shipping Costs

Shipping costs will be shown when you place your order and may vary depending on the size, weight and delivery method selected.

Dispatch Confirmation

Where applicable, you will receive confirmation once your order has been dispatched, along with tracking information if a tracked delivery service has been used.

Delivery Address

Please make sure your delivery address is complete and correct when placing your order.

If you notice an error, please contact me as soon as possible. Once an order has been dispatched, I may not be able to change the delivery address.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact me and I will help investigate the delivery.

Please allow for possible postal or courier delays, particularly during busy periods and around public holidays.

Damaged Parcels

If your order arrives damaged, please contact me as soon as possible and provide photographs of the item and its packaging where possible.

I will review the issue and arrange an appropriate solution in accordance with your consumer rights.

International Shipping

International delivery times vary depending on the destination. Customers may also be responsible for any applicable customs duties, import taxes or other charges imposed by their country.

Questions About Delivery

If you have any questions about shipping or the progress of your order, please contact me using the contact details provided on my website.

Please note: Processing/turnaround time is the time required to make your personalised item. Delivery time begins once your completed order has been dispatched.